Managing People (PC and Mac, CD-ROM and 1.44MB 3 1/2" Disk) Adams Media - 1997 USA, Canada Release

Managing People
Product ID	45079-00695
Product UPC	045079006959
Platform(s)	PC and Mac
Media	CD-ROM and 1.44MB 3.5" Disk
Copyright date	1997
Publisher(s)	Adams Media
Category(s)	Reference, Business Reference
Country of Origin	United States of America

Description from the packaging.

Lead your staff to peak performance.

Sharpen your people skills.

• Increase motivation.
• Decrease conflict.
• Coach effectively.
• Manage difficult employees.

Effective and Ineffective approaches shown on video.
Over two hours of video simulations and audio commentary clearly demonstrate successful versus unsuccessful (but common) approaches to managing people. In addition to step by step problem-solving techniques, you'll see how to effectively use body language and voice tone to convey your message.

Interactive Worksheets help improve your management style.
Evaluate you skills in the most important areas of managing people, including leadership, motivational ability, conflict resolution, and more.

Complete the on-screen questionnaires and print out the results to help identify areas where there is room for improvement.

You can also produce forms so that your staff can assess themselves and their manages.

Master the Art of managing people.

Perhaps the most important skill in determining your success in business is your ability to manage people. Through a powerful set of interactive tools- questionnaires, self-assessments, and video scenarios- Managing People will help you increase employee morale, job satisfaction, and productivity.

Resolve Conflicts Smoothly!
Every office has its share of conflict. A set of videos showing everyday situations you will instantly recognize shows strong and weak approaches to handling conflict at every level, including conflict between employees and supervisors, between coworkers, and between employees and outsiders. Successfully resolving these problems allows everyone to function at a higher level. Try out the procedures clearly demonstrated in this section, and you'll be able to create a win-win situation every time.

• Watch a video where a manager uses the problem-solving approach to help resolve a conflict between a young staff member and a higher-ranking employee from another department.

Build Your Leadership Skills!
Leadership involves more than simple becoming a manager and taking charge -- it also means inspiring others to passionately join, assist, and support your vision. How do you acquire the ability to lead and inspire others? Once thought of as an inherited ability, we now know that anyone with a strong desire can learn to become a successful leader. As demonstrated by the videos in this section, effective leadership is based on a specific set of skills that you can develop.

• Realistic videos clearly show the difference between leading people versus merely managing them.
• The Interactive Worksheet builds a 56-point profile of your leadership competencies, attitudes, and behaviors.

Successfully Manage Difficult People!
Ignoring problem behaviors doesn't work. Even one problem employee can dampen the morale in an entire office. But with the right techniques almost any workplace issue can be addressed successfully. This section emphasizes identifying the "problem behind the problem" to produce long-term positive results. Watch videos of weak and strong approaches to the following issues: slow performance, lack of skills, tardiness, jealously over a promotion, and office gossiping/ troublemaking.

• Many managers only make matters worse when trying to turn around problem employees. Video scenarios clearly show how to handle and, just as importantly, how not to handle difficult people.
• The Interactive Questionnaire gives you immediate feedback on your technique for dealing with difficult employees.

Coach Your Staff To Success!
Coaching empowers employees and lets them draw on their own strengths to solve problems in the workplace. Like any skill, good coaching is based on correct technique and constant practice. The video scenarios and worksheets in this section provide specific guidance in preparing for and in conducting coaching sessions.

• Watch a video where a manager uses coaching techniques to help a disgruntled employee seek solutions to handling a sudden increase in his workload.

Effectively Manage Change!
Sudden change, or even the fear of change, and the anxiety that it creates can be very disruptive. A highly proactive approach is needed to successfully lead your staff through changing times. Timely and realistic, the video scenarios show how to overcome people's natural resistance and make change a positive force. Scenarios include company reorganizations, staff transfers, and implementation of new operating procedures.

Motivate Your Staff To Go The Extra Mile!
In the long run, the most effective motivation comes from the basic human need for fulfillment and self-esteem. The video scenarios in this section will clearly show you proven techniques for helping your employees satisfy these needs and raise their own levels of performance -- and how to avoid the demotivational approaches that many managers use.

• Videos contrast effective versus ineffective approaches to motivation in a number of common business situations.
• The Manager Self-Assessment will help you improve the motivational environment in your workplace by evaluating the five critical motivational categories: Communication, Coaching, Training, Problem-Solving, and Challenge.
• The Employee Assessment Tool, to be filled in by employees, may suggest weaknesses in your motivational style that you are not aware of.
• The Motivational Questionnaire prepares managers for one-on-one meetings with employees who lack motivation.

System Requirements

PC Windows 3.1
Required CPU	386
Required RAM	4MB
Req. Hard Drive	5MB Free
Recommend RAM	8MB
Required Audio	SoundBlaster
Supported Video	VGA

PC Windows 95
Required CPU	386DX
Required RAM	4MB
Req. Hard Drive	5MB Free
Recommend RAM	8MB
Required Audio	SoundBlaster
Supported Video	VGA

PC Windows NT 4.0
Required CPU	386DX
Required RAM	12MB
Req. Hard Drive	5MB Free
Required Audio	SoundBlaster
Supported Video	VGA

Mac System 7.0
Required CPU	Performa 450
Required RAM	4MB
Req. Hard Drive	5MB Free
Recommend RAM	8MB